F.A.Q (Frequently Asked Questions)

Minimum Required Configuration (Computer)?

To follow courses on Dessindigo.com, you won’t need a high-performance machine. All you need is to keep your browser up to date (preferably Google Chrome, Firefox, or Safari) and to have an acceptable internet connection.
Regarding this, please note that your courses are available in different qualities (1080p, 720p, 360p, and 270p), which automatically adjust based on your bandwidth, although you still have the option to change it manually.

Videos Won't Start, Just Keep Loading?

Here are some steps to take if you have trouble playing videos.

 - On your computer, you can reduce the video quality (at the bottom of the player), if your internet speed is too slow, this will make the video smoother. 

- Make sure your internet browser is up to date.

- Perform a bandwidth test and transmit the download speed: http://www.speedtest.net/en/

- Otherwise, can you try with another browser to see if it works better: FireFox, Chrome, (Internet Explorer), ... (that often solves the problem)

All information in case of concerns should be sent to the address: communication@dessindigo.com

Otherwise, it may be that your Flash Player settings prevent the site from being able to properly start the video. Follow the steps below:

On your video player during a lesson, right click on the screen and then:

1.  -> global settings...
2. -> registration
3. -> Check "Allow sites to save information on this computer".

And there you have it!

Can We Offer Training to Someone Else?

You can definitely choose to offer one or more courses to someone else, via the dedicated section "Gift a Course" at the bottom of the homepage. You will receive a coupon code valid for 6 months to pass on to the person concerned.

Once this code is entered, it will provide access to the selected courses for one year (the year count begins of course when the coupon code is entered and validated, not at the moment of purchase, so the recipient of the gift will indeed have access to a year of training even if the coupon is given 4 months after its purchase).

Your credentials are not working?

You must first check that you have not made any mistakes (pay attention to uppercase and lowercase).
If it still does not work, click on the "forgot password" link. An email will then be sent to you. If you do not receive an email, check that it is not hidden in your spam folder.

The problem persists? Contact us directly at the following email address: communication@dessindigo.com

Is an Internet Connection Required to Take a Course?

All courses and training provided by Dessindigo are available exclusively online on our platform, and the videos are not available for download, so it is essential to have an internet connection to follow the learning process.

All course materials and exercises provided within the training are, however, available in PDF format and can be downloaded by the student so that they can practice the concepts learned during drawing sessions even when they are not in front of a screen.

What is Dessindigo.com compatible with?

MAC/PC using any browser (Firefox, Safari, Google Chrome,…). It is important that your browsers are up-to-date for optimized use of Dessindigo.com.

What Is the Concept of Dessindigo.com?

The goal of our team at Dessindigo.com is to enable learning of all the essential concepts of drawing from home and without any constraints. The pace of our courses indeed allows you to directly practice using the course materials provided in the training right after assimilating new concepts. Dessindigo will strive to continually expand its choice of training courses, ranging from the basics of drawing to specific styles that require more advanced practice.

Our aim is for you to be able, by the end of the video, to master the basics of the theory taught.

The courses are also organized in a progressive, logical, and digestible order by our teachers to offer the best possible learning experience.

How Long Do I Have Access to a Course After Purchase?

All courses and training offered by Dessindigo are available exclusively online on our platform, and the videos are not available for download, so it is essential to have an internet connection to follow the learning process.

All course materials and exercises provided within the training are also available in PDF format and can be downloaded by the student to practice the concepts learned during drawing sessions even if they are not in front of a screen.

Is there a follow-up on the student's learning?

All users of the site who have subscribed to a training can interact with the community, the educational team, and the teachers in different ways according to their needs:

-The live chat available at the bottom right allows you to instantly ask a question to a teacher or a member of the educational team

-          The "Discussions" space below each course video allows students to ask a question related to the course they have just seen, to which the teacher will respond.

- The forum allows interaction not only with the teachers and educational team, but also with the entire site community including other students. It is therefore possible to ask questions, share creations, or simply discuss topics related to drawing in general.